You supply everything once and sign once. Then you only hear from us with updates.
Honest about your rights:
You can also submit this claim yourself and for free, directly with the airline.
We make no guarantee of payment. Whether the airline pays depends on the facts.
Our fee: 25% including VAT — only due if we obtain compensation for you.
⚠Note — Belgian law: If your booking or residence is Belgian, your claim expires after just 1 year. Submit as soon as possible.
1
Flight & situation
2
Passengers
3
Preferences
4
Sign
5
Confirmation
Your flight and situation
Fill in the flight details. We monitor all deadlines automatically.
Found on your booking confirmation or boarding card
Passenger details
Fill in each passenger's details. We need a full address in case court proceedings are needed.
PDF, JPG or PNG — maximum 10 MB
Your preferences
You make these decisions once — we then act entirely within your parameters without ever needing to contact you about them again.
By default we always refuse vouchers — unless you tick this box and the voucher is worth at least 150%.
If you untick this, the claim may stall if the airline refuses — court escalation would not be available.
Our settlement policy: we accept any offer ≥100% of the legal amount; 75–99% only when the case is demonstrably weak; below 75% we always escalate. No decision required from you — this policy operates automatically in your interest.
Sign the power of attorney
Read the power of attorney for each passenger and sign by typing your full name and ticking the box. The submit button activates once all adult passengers have signed.
After submission you will receive a confirmation email. No win = nothing to pay.
Claim submitted!
Your file has been created and the power(s) of attorney have been recorded. You don't need to do anything else.
1
Confirmation email
You will receive an immediate confirmation with the signed power of attorney details.
2
File review (within 2 working days)
We assess the merits and retrieve the public flight record.
3
Claim letter sent
We send the formal claim to the airline and monitor the 14-day response deadline.
4
Payment and settlement
Once the airline pays, we deduct our fee and transfer the balance to your IBAN within 5 working days.
