Contact

Send a message via the form or email us — we reply within 1 working day. Want to start a claim? Use the check tool on the homepage for fastest processing.

Get in touch

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Email

[email protected]

For general questions and status updates

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Response time

Monday – Friday, 9:00 – 17:00 CET

We reply within 1 working day

ℹ To start a new claim, use the check tool on the homepage. Do not submit flight data by email.

Send a message

Email us directly — we reply within 1 working day.

Email [email protected]

To start or check a claim, use the check tool on the homepage — do not send flight data by email.